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Being Proactive doesn’t mean that you support the idea of being active, it’s not like there is a lazy version called Antiactive. Though, if there was I assume it would revolve around a sofa and possibly Netflix.

A proactive approach revolves around predicting, planning ahead and preventing situations arising.

The alternative to being Proactive is to be Reactive but how do these approaches differ and what do they bring to the table?

We all have to react to situations no matter how big or small. When you are putting out fires left, right and centre it can seem like an endless task, especially when they keep on coming, but this can be gratifying. It makes you feel busy, like things are getting done and you are needed.

How does this reflect on a service or on the people that deliver the service?

The need to deal with reactive situations will always be required so having the skills to handle whatever problems are presented is a big plus to any person or team.

Being good at reacting to situations, to be the ones to call when the proverbial hits the fan and be seen as the dependable fixer to all of life’s problems has a certain swagger about it but it is not always the best approach.

Being in the service industry I have personally experienced the reactive nature to problem solving and the gratitude that comes with helping someone. It can make you smile, that you have had a positive impact on someone and they appreciate your time, skills and effort but what if that situation did not occur in the first place?

Not all situations can be prevented by putting Proactive measures in place but the ones that can won’t bring the gratitude, and that is fine.


Overall, there is a need for both approaches to problem solving but it is a lot less stressful when things are planned.