What is Managed Services and what can it do for your organisation?
Managed Services is all about you. How your organisation interacts with technology, how technology enhances your productivity and how it assists in driving your organisation forward. Managed Services strives to achieve your goals, delivering the best feasible environment, making it secure and allowing you to make the most out of your people and their skill set.
By sitting down with you and taking time to understand your business, we discover your pain points and goals. Our process driven approach to our service is built on a wealth of knowledge and experience that has been developed over many years by working with a multitude of diverse organisations spanning several sectors. We believe that our experience can complement that of your organisation to develop an effective environment for stability and growth.
By focusing on organisation goals we can understand the results you want to achieve while managing the relationship that you have with technology.
We benchmark against best practice, actively assess the working environment against these benchmarks to use them to drive your organisation forward. This approach gives us something to measure against, to focus on what weak spots and risk the organisation is currently under and what can be done to mitigate them. This is where we see our customers being able to quantify our service by being able to place value in what we do and the framework our long term relationship develops. This proactive approach also enables forward thinking in terms of organisational strategy, budgeting and investment.
How is the service delivered?
We believe that through Security, Best Practice, Standards, Education and Compliance we can achieve a healthy organisational platform, allowing you to concentrate and succeed in reaching your goals. Our Managed Services Agreement has been designed with 4 main building blocks, all which interact to provide a clear and defined visibility into your organisation and its relationship with technology.
Working with the decision makers to shape the technological landscape by strategically planning to achieve organisational goals. This delivery focuses on 4 areas, which provides the basis of the delivery area: Strategy. Technology. Analysis. Risk management (Organisational)
Ongoing measurement of your technological health against always evolving best practices. Ensuring your technology is meeting standards expected from your business as well as external bodies. This area is focused on Technology Risk Management and compliance.
Our Integrated Services are delivering proactive measures to keep your productivity high, your environment secure and are continuously monitoring your environment to keep your organisation running.
Our Service Desk team are there to support your people via phone, email, remote session or in person.